PRESS RELEASE
Tigo and ZANTEL customers to enjoy 100% secure and reliable Mobile Money services across their networks
Zanzibar, 17th December 2014. Tigo and ZANTEL have officially launched the mobile money interoperability service in Tanzania that will open up a number of mobile money transactions between the customers’ of the two telecom operators. In addition to transactions within their own network, EzyPesa and TigoPesa customers are now able to send and receive cash direct to and from customer friends and family on their partner networks across the country.
This places Tigo and ZANTEL among the pioneers of this service in the world, a progressive initiative announced by EzyPesa, TigoPesa and Airtel Money early this year.
How it works
Zantel Customers: | Tigo Customers: |
1. Dial *150*02# | 1. Dial *150*01# |
2. Choose : Option 1 (Send Money) | 2. Choose : Option 1 (Send Money) |
3. Choose : Option 2 (Send to TigoPesa) | 3. Choose : Option 5 (Send to EzyPesa) |
3.1. Enter TigoPesa Number | 3.1. Enter TigoPesa Number |
3.2. Enter Amount | 3.2. Enter Amount |
3.3. Enter Password | 3.3. Enter Password |
3.4. Wait for the confirmation SMS | 3.4. Wait for the confirmation SMS |
There is no surcharge for sending money across networks and charges are priced the same as sending within their home network. Customers receiving money from another network can cashout from their own networks agents and no longer have to find agents from the other network.
Tigo’s Head of Mobile Financial Services, Andrew Hodgson, said, “We are delighted to expand our customers transacting capacity through our partnership with Zantel. By expanding our customer’s mobile money ecosystem, particularly in Zanzibar where there is still a lot of potential for mobile financial services growth.
Similar to other telecommunication services like voice calls and text messages there are often huge opportunities to improve the customers experience by cooperating rather than only competing with industry partners massively expanding the digital financial inclusion in Tanzania.
Through our partnerships with other industry players we are able to expand our customer’s digital world by leveraging existing technology to effectively combine our mutual customer base, thereby exponentially expand the transactional ecosystem potential. In this way we are able offer additional convenience in terms transaction versatility, speed, safety and security to both our own, and our partner’s customer base.
Indeed today’s partnership will bring our two companies closer together but it more importantly will bring our customers even closer, by providing access to electronic and digitized financial service that they were never previously able to access,” Hodgson added.
Zantel’s Commercial Director, Mohamed Mussa, commented that Zantel continues to fulfil its promise of bringing ease to its customers by enabling them with financial mobility through their partnership with Tigopesa.
By doing this we have increased the mobile money spectre for our customers, this new transaction type enables customers interact with bigger addressable market for sending and receiving money.
We have increased scope in financial participation for our two sets our customers by combining our core business strongholds and tapping on one of the most important financial transaction corridors between Zanzibar and Mainland, concluded Mr. Mussa.
Zantel is at the fore front to ensure the rate of financial inclusion and financial participation in Zanzibar is improves. We have ensured our Agent network and the support agency mechanism are in place to serve the customers.
About Zantel
Zantel currently serves a growing subscriber base and consistently demonstrates its core values of affordable, consistent and seamless services. Zantel believes that apart from offering a solid platform of technological innovation, sustainable investment is the bedrock of stellar growth and economic stability.We offers International Gateway services, Fixed, Mobile , data services through its CDMA, GSM , 3G networks and mobile Finance services popularly known as ‘Ezypesa”.
Zantel is part of Etisalat Group which has been recognized as “Best Operator” 10 times since 2006 and “Best Wholesale Provider” 4 times in the last three years servicing 145 million customers in 15 countries. Etisalat continues to reach out to new customers and markets.
For further information about Zantel visit; www.zantel.co.tz
Arnold Madale – Senior Manager, Media and Brand
Mobile: 0779 222 344
About Tigo:
Tigo Tanzania is the leading innovative telecommunication company in the country, distinguished as a fully-fledged digital lifestyle brand. Offering a diverse product portfolio in voice, SMS, high-speed internet and mobile financial services, Tigo has pioneered innovations such as Facebook in Kiswahili, Tigo Pesa App for Android & iOS users, and East Africa’s first cross-border mobile money transfer with currency conversion.
The Tigo 3G network guarantees the best services to its subscriber’s in all regions across the country. Between 2013 and 2014 alone the company launched over 500 new network sites and plans to double its investment by 2017 in terms of coverage and additional capacity networks for deeper penetration in rural areas. With over seven (7) million registered subscribers to their network, Tigo directly and indirectly employs over 100,000 Tanzanians including an extended network of customer service representatives, mobile money merchants, sales agents and distributors.
Tigo is the biggest commercial brand of Millicom, an international company developing the digital lifestyle in 44 countries with commercial operations in Africa and Latin America and corporate offices in Europe and the USA. With the certain knowledge that only constant innovation will keep them on top, Millicom keeps creating greater shareholder value; applying their concept of “demand more” is how they do business and retain their position as digital lifestyle leaders in some of the most unique and challenging markets.
“SMILE, YOU’RE WITH TIGO”
For further information about Tigo visit: www.tigo.co.tz Or contact:
John Wanyancha – Corporate Communications Manager
Mobile: 0658 123 089