Dar-es- Salaam, Oct 02nd, 2014: In the effort to bring customer care services closer to its customers in the country, ZANTEL has opened its 19th customer care shop along Samora Avenue, Dar es Salaam.
The services to be offered in the new shop include SIM cards, SIM registration, Internet activation, device sales and configuration, EzyPesa and after sales support.
Speaking during the inauguration of the shop, the Chairman, ZANTEL Board, Mr. Essa Al Haddad, said that, the launch was the beginning of a new journey to open a lot more in the country. ZANTEL has several shop centers in various parts of the City and that the company will continue opening as many shops as possible so as to reduce congestion in the already existing shops.
The Chairperson, Zantel Board, Mr. Essa Al Haddad
“We want to follow customers where they are,” he said.
Some of the company’s shops in Dar es Salaam are situated at, among others, Dar Airport, Kariakoo, Buguruni, Shoppers Plaza, and ZANTEL Headquarters.
Over the few years, Zantel has been able to transform mobile communication in Tanzania by introducing various innovative platforms which have tremendously improved lives of Tanzanians and therefore looking for ways of bringing services closer to the people so as to evade crowding and loss of time.
Zantel’s Corporate Solutions Director, Mr. Ahmed Seif Mohamed promised customers of more innovations and quality services.
The Chairperson, Zantel Board, Mr. Essa Al Haddad (left) exchanging views with the company’s Executive Director, Mr. Pratap Ghose (center) and the Director of Sales at Zantel, Mr. Sukhwinder Bajwa (in suit) during the inauguration of a new Zantel shop along Samora Avenue in Dar es Salaam yesterday.
ZANTEL team poses for a group photo after the launch
The Chairperson, Zantel Board, Mr. Essa Al Haddad (center) going around the shop with Manager, Customer Care, Ms. Yasmeen Ismael (right) and the Supervisor, Samora Shop, Mr. Yassini Makwaruzo (left) during the inauguration of a new Zantel shop along Samora Avenue in Dar es Salaam yesterday.
Customers as were captured at the shop yesterday being serviced
The Chairperson, Zantel Board, Mr. Essa Al Haddad (center) giving a hand of applause to the Flash Mob (not in picture) during their performance. Looking on is Etisalat Group, Chief Procurement Officer, Mr. Obaid Bokisha (right) and Director, Customer Experience, Mr. Gabriel Kamukara (left)
The two photos above are Flash Mob Dancers as shot at the inauguration ceremony of the ZANTEL Samora Shop